women's clothing & accessories for your outdoor adventures!

We hope when you receive an item from Dogwood and Vine, you'll love it. All of the items in the online shop are custom made for you when you order, meaning when you place the order, production begins. There are some items not eligible for return (personalized items, monogrammed, special request items). Eligible items for return must be returned in "new condition" within 30 days of delivery. Returns will not be accepted if the original tags have been removed.  Any used items are not eligible for return.  

*Items marked as Final Sale are not eligible for a return. 

Eligible items for return must be returned in "new condition" within 30 days of delivery. Returns will not be accepted if the original tags have been removed.  Any used items are not eligible for return.

Items marked as Final Sale are not eligible for a return.

For return of eligible new condition items, we will send instructions on how to return the item(s). For customers with a Dogwood and Vine account, returns can be submitted and processed in your account. Once we receive your returned item(s), you will receive a refund for 

your item(s) less original shipping charge for expedited deliveries.

Eligible items for return must be returned in "new condition" within 30 days of delivery. Returns will not be accepted if the original tags have been removed.  Any used items are not eligible for return.

Items marked as Final Sale are not eligible for a return.

For return of eligible new condition items, we will send instructions on how to return the item(s). For customers with a Dogwood and Vine account, returns can be submitted and processed in your account. Once we receive your returned item(s), you will receive a refund for 

your item(s) less original shipping charge for expedited deliveries.

Duties, taxes, and additional custom fees are the responsiblity of the customer. The duties, taxes, and additional custom fees are not refundable by Dogwood and Vine.

Quality is important, if you receive an item that is damaged or defective, contact us first. You'll receive instructions on how to return the damaged or defective item within 30 days of delivery for replacement or refund. We'll pay the return shipping costs if the return is a result of an error (you received an incorrect or damaged item).

Your refund for eligible items will be processed after we receive your return. Typically, once we receive the return the refund takes approximately 5 to 10 business days.

For international orders, duties, taxes, and additional custom fees are the responsiblity of the customer. The duties, taxes, and additional custom fees are not refundable by Dogwood and Vine.

For both domestic and international orders, if your order is returned to our facility due to a wrong address, we will reship the order. You will need to provide the corrected address before we reship. You will be responsible for any additional shipping costs.

Once an order is shipped, we are not responsible for packages lost, stolen, or damaged in transit or once delivered. 

We use USPS for shipping, you will need to direct any questions regarding packages lost, stolen, or damaged to them.